FAQ UK
Frequently Asked Questions, or FAQs for short, are a compilation of frequently asked questions and the corresponding answers on a topic.
FAQs became known in information technology, especially on the Internet, where many Usenet newsgroups created a FAQ collection to relieve the forums. Because the principle of the FAQ has proven itself, we have decided to include it at Coffee-Bike.
Delivery UK :
How much are the shipping costs ?
Shipping costs include all costs incurred in connection with shipping. These are not included in the product price, but are listed separately on the invoice.
Shipping costs are a significant cost factor for the buyer, as they are an additional item in the purchase costs and should therefore be included in the financial planning.
The shipping costs table shows how the shipping costs are made up: https://efis.coffee-bike.com/shop/shippingCosts
How long does it take for my package to arrive ?
-Parcel delivery:
The standard parcel delivery time in the UK is 5-6 working days.
Printed articles, uniforms and all articles that have to be specially made have a longer delivery time than articles that are in stock with us. The delivery time is 10-12 days.
-Pallet shipping: When ordering goods that require shipping by pallet, this changes the standard delivery time. This is then 10-12 working days.
Which shipping partner do we work with ?
Our parcel shipments from our warehouse in the UK are always processed via the shipping partner parcelforce.
If we need to send something from our warehouse in Germany we always work with UPS.
For shipments per pallet, we always work with the
shipping company Koch.
Where is my package ?
You can track your shipment by making a request in the "Order and Supply" ticket area. Here you will be given information about the consignment number of your parcels.
You can then track your parcel in parcelforce here: https://www.parcelforce.com/track-trace
How can I order by express?:
*Express services are currently only offered for partners from Germany! *
Complaint UK :
My package arrived damaged :
In the event of a complaint about a damaged delivery, we as the franchise head office and you as the franchise partner are obliged to make a complaint in accordance with §377 of the German Commercial Code.
In other words, a legally valid complaint on your part is processed as quickly as possible in compliance with the following steps:
1. Write a ticket to "Order and Supply".
2. The ticket must contain the following information:
-A recognisable photo of the delivery note
-Specific information about which products are damaged
-A clear picture of the damaged product
Once we have received all the information from you, we will provide feedback in the ticket area about how to proceed.
My delivery is missing goods or I received the wrong goods :
In the event of a faulty delivery, the following procedure should be followed:
1. Identify the missing/ faulty delivery by comparing it with the delivery note.
2. Send a ticket to "Order and Supply" with this information:
-Description of the error,
-Delivery note number/order number
-And a picture of the delivery note.
After that we will discuss further actions.
Availability UK :
I urgently need a specific product that is not available :
We are constantly working to optimise ourselves in order to prevent supply bottlenecks. Our supply chain is designed so that you can place orders as and when you need them to fuel your day-to-day business.
Unfortunately, we have also had occasional problems with our suppliers in the past, and may not be able to intercept all delivery problems for you. Local/international events such as the Corona pandemic or the blockage of the Suez Canal can also affect us.
We therefore recommend that you have sufficient safety stock of the important products to be able to deal with the above-mentioned problems.
If a product is not available for more than 3-5 working days, please write a ticket to "Order and Supply" and we will inform you when the goods will be available again.